Privacy Policy
Last Updated: June 19, 2026
This Privacy Policy describes how Renew Lab Group (“we,” “us,” or “our”), a Houston, Texas-based pharmaceutical testing and manufacturing facility, collects, uses, and protects the information of our customers, website visitors, and business partners. We are committed to handling your data with the care, transparency, and accountability that professionals in the pharmaceutical and research industries expect.
1. Information We Collect
We collect information you provide when requesting quotes, placing orders, or contacting us. This may include:
- Identity information: Full name, job title, professional credentials or license type
- Business information: Company or institution name, professional license numbers, DEA registration (where applicable), facility type (503A, 503B, hospital, research institution)
- Contact information: Email address, phone number, mailing address, shipping address
- Order and transaction information: Products ordered, order history, payment method type (we do not store full payment card numbers), billing information
- Communications: Content of emails, quote requests, and customer support communications you send to us
We also collect standard website usage data via cookies and analytics tools, including:
- IP address and approximate geographic location
- Browser type and version, device type, operating system
- Pages visited, time on page, referral source, click patterns
- Cookie identifiers and session data
We do not knowingly collect personal information from individuals under 18 years of age. Our products and services are directed exclusively at licensed professionals and qualified institutional purchasers.
2. How We Use Your Information
We use your information to:
- Process orders and fulfill shipments — including generating Certificates of Analysis, preparing shipping documentation, and coordinating with logistics partners
- Manage your account — institutional account setup, PO processing, standing order management, and volume pricing administration
- Provide customer support — responding to quote requests, technical questions, compliance inquiries, and order status questions
- Verify qualified purchaser status — confirming license type, institutional affiliation, and eligibility to purchase Research Use Only products
- Improve our website and services — using aggregated analytics data to understand how visitors use our site and identify improvements
- Comply with legal and regulatory requirements — including Texas State Board of Pharmacy regulations, FDA requirements, HIPAA obligations (where applicable), and applicable federal and state laws
- Send transactional communications — order confirmations, shipping notifications, COA delivery, and account-related notices
We do not use your information for unsolicited marketing communications without your explicit consent.
3. HIPAA & Protected Health Information
Renew Lab Group may act as a Business Associate under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) when providing products or services to covered entities such as hospitals, physician practices, and healthcare facilities.
In these capacities, we handle Protected Health Information (PHI) in accordance with:
- The HIPAA Privacy Rule (45 CFR Part 164, Subpart E)
- The HIPAA Security Rule (45 CFR Part 164, Subpart C)
- The HITECH Act and applicable state equivalents
We maintain appropriate administrative, physical, and technical safeguards to protect PHI from unauthorized access, use, or disclosure. Business Associate Agreements (BAAs) are available upon request for covered entity customers that require them.
If you believe your PHI has been improperly accessed or disclosed, please contact us immediately at support@renewlabgroup.com.
4. Data Sharing
We do not sell your personal information to third parties. We may share data only in the following limited circumstances:
- Service providers: Trusted vendors who assist with order fulfillment, shipping, payment processing, website hosting, email delivery, and analytics — all bound by confidentiality agreements and permitted to use your data only for the services they provide to us
- Regulatory and legal compliance: When required by law, court order, regulatory investigation, or government authority (including Texas State Board of Pharmacy, FDA, or law enforcement) with a valid legal basis
- Business transfers: In the event of a merger, acquisition, or sale of substantially all assets, your information may be transferred as part of that transaction, subject to the same privacy commitments described in this policy
- With your consent: For any other purpose with your explicit prior authorization
We never share, sell, rent, or trade your personal information for marketing purposes by third parties.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to provide functionality, analyze usage, and improve the user experience. Types of cookies we use:
- Strictly necessary cookies: Required for the website to function (session management, shopping cart, security). Cannot be disabled without impairing site function.
- Analytics cookies: Used to understand how visitors interact with our site (e.g., Google Analytics). These collect aggregated, anonymized data.
- Preference cookies: Remember your settings and preferences to improve your experience on return visits.
You can control cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect website functionality.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:
- Order records and COA documentation: minimum 7 years (regulatory and audit requirements)
- Customer account information: duration of active account relationship plus 3 years
- Communications and support records: 3 years from last interaction
- Website analytics data: as configured in our analytics tools (typically 26 months)
After the applicable retention period, we securely delete or anonymize your data.
7. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted to and from our website
- Access controls limiting data access to authorized personnel on a need-to-know basis
- Secure storage systems with appropriate technical safeguards
- Regular security reviews and vulnerability assessments
No method of transmission over the internet or electronic storage is 100% secure. While we implement commercially reasonable protections, we cannot guarantee absolute security. If you believe your account or data has been compromised, contact us immediately.
8. Your Rights
You may request access, correction, or deletion of your personal information by contacting us at support@renewlabgroup.com. Depending on your jurisdiction, you may have the following rights:
- Right of access: Request a copy of the personal information we hold about you
- Right to correction: Request correction of inaccurate or incomplete information
- Right to deletion: Request deletion of your personal information, subject to legal and regulatory retention requirements
- Right to data portability: Request your information in a structured, machine-readable format
- Right to object: Object to certain uses of your information, including direct marketing
- Right to restrict processing: Request that we limit how we use your data in certain circumstances
We will respond to verifiable data rights requests within 30 days. We may need to verify your identity before fulfilling your request.
9. Third-Party Links
Our website may contain links to third-party websites, including regulatory resources, research publications, and partner organizations. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The “Last Updated” date at the top of this page will reflect the most recent revision. Continued use of our website or services after a policy update constitutes your acceptance of the revised terms. For material changes, we will provide notice via email or a prominent notice on our website where feasible.
6. Contact Us
For privacy questions, data rights requests, or HIPAA-related inquiries:
Renew Lab Group
📍 Houston, Texas
📧 support@renewlabgroup.com
⏱️ We respond to privacy inquiries within 5 business days
Frequently Asked Questions
Does Renew Lab Group sell my personal information?
No. We do not sell, rent, or trade your personal information to third parties for any purpose. We share data only with trusted service providers who help us operate our business, and only under strict confidentiality agreements.
Is Renew Lab Group HIPAA compliant?
When acting as a Business Associate for covered entities such as hospitals, physician practices, and healthcare facilities, we handle Protected Health Information in accordance with HIPAA requirements. Business Associate Agreements (BAAs) are available upon request for covered entity customers that require them. Contact support@renewlabgroup.com to request a BAA.
How do I request deletion of my data?
Email support@renewlabgroup.com with “Data Deletion Request” in the subject line. Include your name, company, and email address associated with your account. We will respond within 30 days. Note that some data must be retained for regulatory compliance (e.g., order records, COA documentation) even after account deletion.
What cookies does Renew Lab Group use?
We use strictly necessary cookies for site function, analytics cookies (such as Google Analytics) to understand site usage in aggregated form, and preference cookies to remember your settings. You can manage cookie preferences through our cookie consent banner or your browser settings.
Related Policies & Information
Privacy Questions or BAA Requests?
Our team responds to privacy inquiries within 5 business days.
